Real Estate Loan Servicer

Role: The Real Estate Loan Servicer is responsible for the overall servicing of member home loans.
Responsibilities include accurate and timely payment process of rejected payments, taxes and insurance processing, and credit reporting.
In addition, this position is responsible for provided exceptional member service and maintaining compliance with required notifications and documentation.
Essential Functions & Responsibilities: Processes daily, weekly, and monthly reports to support escrowed taxes, insurance, PMI, credit report files, monthly statements, and late notices for the first mortgage real estate portfolio.
Produces and mails HELOC renewal letters and ARM HELOC rate change notices.
Reviews payment reports and performs daily transactions as needed for the mortgage.
portfolio, provides payoff quotes, and runs any necessary payment corrections.
Funds and completes post-closing duties for real estate production loan files.
Force places taxes and collateral protection insurance as required for non-escrowed loans.
Maintains and submits HMDA data for the LAR report.
Performs other related duties as assigned Performance Measurements: Accountability - Holds self-accountable for quality, timely and effective results.
Follows determined objectives and priorities.
Accepts responsibility for mistakes; complies with established systems and rules.
Attention to Detail - Thinks through assignments or situations and demonstrates logical thought (related to CU practices /processes), and attention to detail.
Work is accurate and complete.
Communication - Listens to others, processes information, and communicates appropriately.
Gives feedback when requested and is receptive to feedback received.
Keeps others informed and ensures message is received by end-user.
Member Service - Meets the needs of both internal and external members.
Delivers quality products and/or services; exhibits a can-do attitude.
Job Knowledge - Meets job knowledge for current position level.
Usually performs all tasks in expected time.
Employee is continuing professional growth.
Works with appropriate level of supervision and knows when to ask questions or ask for help.
Usually uses available resources before requesting assistance.
Decision Making/Problem Solving - Uses good judgment and solves common or routine problems.
Understands how actions effect department and CU.
Seeks advice or guidance when appropriate.
Teamwork - Demonstrates diplomacy, tact, skill, and discretion when dealing with others, and has good working relationships.
May sometimes require assistance with conflict resolution.
Experience: One month to twelve months of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other skills: Mortgage loan or related experience required.
Must have good communication skills.
Ten key calculator, typewriter and keyboard skills.
An advanced working knowledge of Microsoft Excel and Word.
Time management and organization skills are critical.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: Traditional office Setting Radiant Credit Union is a growing organization and we would like you to be part of our team! DFWP, EOE.